Alexandria Auto Repair

Arabic and Spanish speaking personnel

(571) 257-9930updated hours:
Mon - Fri: 9:00 AM - 5:00 PM
Sat: 9:00 AM - 4:00 PM
4

The work that was done appears to be very good. However the fifth star was missed because I was quoted for work to be done, yet you still talked my wife into adding wiper blades when she was waiting to pick up the van. Although you discounted them (and I appreciate that), there is a reason that I did not want them replaced. If you had noticed or asked me, I would have told you the reason that the wiper blade had not been replaced prior to this. We were in a hurry that evening, and out of haste, my wife just agreed to get it done. We were estimated to have the van back by 4:30-4:45pm, but my wife was not able to leave until just after 6pm. We had to rearrange plans to shuttle kids around that night. I understand your goal is to maximize the upcharges through "suggestive" selling, but I don't think it's the right thing to do to your customers, especially the ones that don't know any better. I also understand it's your job to suggest repairs that may be safety issues, or may lead to big

Thanks for the kind comment. We hope to earn your business in the future. Peter Lee, owner.

- Honest-1 Auto Care Alexandria
5

keep up the PEOPLE magazine subscription. when appointments take longer than planned, it makes for good reading and time passes fast.

Thank you for your kind feedback. We look forward to servicing your vehicle needs in the future. Peter Lee, owner of Honest -1

- Honest-1 Auto Care Alexandria
5

As always, great service!

Thanks for your kind feedback. Look forward to future visits

- Honest-1 Auto Care Alexandria
5

Excellent in every way!!!

Thanks Jerry. Your business is appreciated!

- Honest-1 Auto Care Alexandria
5

They got me in last minute for an oil change. When I called and made the appointment, they asked if I had a coupon, and they had already deducted it before I picked up my car.

Thanks for the kind comment. We hope to earn your business in the future. Peter Lee, owner.

- Honest-1 Auto Care Alexandria
5

What a wonderful experience I had with Honest-1. The staff was able to get me in the same day for a relatively simple, yet quite serious problem. I was treated with such care, concern and respect. The repair was done very quickly and the price was much lower than I had anticipated. The gentlemen working the front desk was really wonderful - he took me seriously and treated me with respect. Thank you so much.

Thank you for your kind feedback. We hope we can continue to earn your business in the future. Peter Lee, owner.

- Honest-1 Auto Care Alexandria
5

Needed brake service, called and talked to Ron, who said he could get me in his schedule if I could leave it for the afternoon. I live close by so that was fine. Around 4PM he called, and said the car was ready, so bring my coupon. Runs fine. I've been doing biz there ever since they opened and I've always been satisfied.

Tom, thank-you for taking the time to give us your feedback. As always we appreciate you business and very grateful for your review. Looking forward to your next visit.

- Honest-1 Auto Care Alexandria
5

Thank you Erick... you'r the best

5

An unfortunate experience not once, but twice! However, the staff's immediate willingness, courtesy, and pleasant way, helped to get the problem fixed as quickly and fairly as possible. They are just the best. Truly, all's well that ends well. When bad things happen, as they do from time to time, a willingness to make it as right as possible earns Honest 1, five stars

Shirley I apologize for your last visit but very much appreciate your understanding. Errors only become a mistake if we do nothing to correct them. Thanks for taking your time to forward your feedback to us. I only wish we had more customers with your understanding. Have a great day and very much look forward to your next visit.

- Honest-1 Auto Care Alexandria
5

Good, quick work - as always!

Thank you for your kind feedback. We hope we can continue to earn your business in the future. Peter Lee, owner.

- Honest-1 Auto Care Alexandria
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