Alexandria Auto Repair

4.8 (748)

Arabic and Spanish speaking personnel

(571) 257-4976updated hours:
Mon - Fri: 9:00 AM - 5:00 PM
Sat: 9:00 AM - 2:00 PM
5

The only place I'll bring my car!

Thank you for your kind review. Look forward to helping your vehicle in the future, Peter, owner

- Honest-1 Auto Care Alexandria
5

Always great service!!!

Thanks for the kind comment. We hope to earn your business in the future. Peter Lee, owner.

- Honest-1 Auto Care Alexandria
4

I'm happy with my visit. Altho, a friendly suggestion. You have a good automated system for alerting customers to recommended work that needs to be done. Your systems should find a way to alert the desk when the needed parts are not available. My work was diagnosed on Monday, I set up appt for Wednesday, even though I was told the needed part would be in on Tuesday. When I arrived on Wednesday, the part was NOT in. I don't drive very far, and left to run a few errands while they went to get the part. So, it wasn't a big deal. So, I'm just making a suggestion to how you could make your service even better.

We appreciated your valuable feedback. We apologize for the inconvenience that you've experienced. We typically have been able to get parts the day of the appointment. As a result, we don't typically ordered parts ahead of time, unless the vendor has indicated a lead time needed for the part. In your situation, it may have been available the day you've requested but problems with the delivery resulted in the delay.

- Honest-1 Auto Care Alexandria
5

Thank you for your excellent customer service.

4

I thought their service was very good. I had to wait and extra day because of the wrong part being delivered, but other than that no problems.

Thank you for your kind feedback. We hope we can continue to earn your business in the future. Peter Lee, owner.

- Honest-1 Auto Care Alexandria
5

I appreciate the confidence of having my car in its best performance before heading out on a long road-trip.

Thanks for the kind comment. We hope to earn your business in the future. Peter Lee, owner.

- Honest-1 Auto Care Alexandria
5

It was phenomenal to be able to walk in, receive automatic service, and move on down the road in far less time than I anticipated. The customer service was awesome, as if they new me for a long time. Will recommend Honest-1 Autocare to all the staff I work with, and friends I pal around with. Kudos gentleman, you surpassed my expectations of what I was looking for when I rolled into your drive.

Thank you for your kind feedback. We hope we can continue to earn your business in the future. Peter Lee, owner.

- Honest-1 Auto Care Alexandria
5

Service done in a timely manner. Friendly, and pleasant waiting room.

Thanks for your kind feedback. Look forward to future visits

- Honest-1 Auto Care Alexandria
4

Great service. Thank you.

Thanks for the kind comment. We hope to earn your business in the future. Peter Lee, owner.

- Honest-1 Auto Care Alexandria
4

You guys were accommodating to my concerns. Although the service time was longer (all day) than what I expected and what I was told (3-4 hours). Otherwise, thank you for fixing my car with a reasonable price!

Thank you for your kind response. Jobs such as yours take 3-4 hours, but can be longer if we run into problems with the repairs or parts. We apologize for the delay. We look forward to helping you with future automotive repairs. Peter Lee, owner

- Honest-1 Auto Care Alexandria
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Honest-1 Auto Care Alexandria is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Alexandria (571) 257-9930 if you have any issues in accessing any area of our website.