Alexandria Auto Repair

(571) 257-9930updated hours:
Mon - Fri: 9:00 AM - 5:00 PM
Sat: 9:00 AM - 4:00 PM
5

Good service and information. Nice employees.

5

Nice and knowledgeable staff. Answered all my questions.

5

Excellent customer service. This is my go to place to get my Range Rover taken care of. Very professional and courteous throughout the entire process.

5

Great place to take your car, the best in Alexandria

1

I took my car to this location on Friday February 14th, 2020 for an emissions test after making an appointment for the service. I scheduled the service for 9:00am. I arrived 10 minutes early for the appointment only to be informed by the service technician that was at the front counter that my appointment was "actually" scheduled for 9:30am on that day (even though I had a confirmation email in my inbox indicating that the service was scheduled for 9:00), and that the owner "outsources" the appointment scheduling to a 3rd party. I was also informed that the owner (Sonny) is also the inspector, and that he had not arrived yet. I decided to overlook the scheduling error, go get coffee and come back at 9:30am to give the shop a chance. I came back at 9:30am and the owner/inspector had still not arrived and was not responding to outreach attempts from the technician at the desk. The technician indicated that rather than wait I could take my car to another shop nearby and that he would reach out to them in advance and let them know I was coming. The technician was very polite and helpful and gave me the name and address of the shop nearby that they sometimes make referrals to, and I ended up going there. I am disappointed that I am not able to recommend this shop based on this negative experience, and despite the hundreds of good reviews this shop has. It is extremely unprofessional to create considerable scheduling conflicts with appointments that are scheduled through your online scheduling service, and then not show up for either of the scheduled times and keep your customer waiting on a scheduled service. I would like to give this shop another chance if the opportunity arises but would need an explanation for why this incident occurred the way that it did.

5

Fantastic service and great prices!

5

Couldn't be happier with the service I received from Carter and the mrchanic. Had a problem with the exhaust system, and they showed me the problem so I could see for myself and detailed my options. Car was fixed the same afternoon.

5

Honest 1 has fixed my car a few times now. Their work is reliable and fast. On one occasion my car had an issue right after they worked on it, and they checked it again at no cost. They're a provide service.

5

Im not just saying this.But who likes to go to get there Vehicle repaired..No One..But I was so satisfied with the Service and this may make You laugh..But I felt they were HONEST..How about that.. Thanks Carter..💯👍🏿

1

I went in for an oil change which I did not get the monthly special discount as well as a state inspection they told me make my seatbelt light was on and it would fail me after paying $55 to get a scan to tell me I need to go to the Honda dealer. I went home Resolve the issue myself and got it inspected somewhere else

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